Regional Operations & Risk Coordinator – Kenya


Solidaridad is a global civil society organization that provides market driven solutions for sustainable production practices across different supply chains. We envision a world in which all we produce, and all we consume, can sustain us while respecting the planet, each other and the next generations. Our mission is to bring together supply chain players and engage them with innovative solutions to improve production, ensuring the transition to a sustainable and inclusive economy that maximizes the benefit for all stakeholders.

Title: Regional Operations & Risk Coordinator

Duration: 1-year contract (extension based on performance)

Reporting line: Managing Director

Location: Kenya

Position Overview

Main objective of the function

The Regional Operations & Risk Coordinator will be responsible for overseeing the implementation of new and existing processes and procedures within the organization. With direct coordination of the regional and country level team members, s/he will analyse and maintain Solidaridad’s organisational performance and continuous improvement processes.

Working closely with the Managing Director, the Regional Operations & Risk Coordinator will use a variety of skill sets, such as project design, leadership, and management to establish and maintain Solidaridad’s norms and standards for enhanced performance and develop process enhancement strategies. This will involve analysing company processes and procedures, identifying gaps and shortfalls, collaborating with other staff members to improve organisation productivity, and promote process and team optimisation.

Organizational position

The Regional Operations Coordinator reports to the Managing Director of Solidaridad Eastern and Central Africa. The Regional Operations Coordinator ensures a connected rhythm of strategy, planning and process review for regional functions and country offices.

Roles and Responsibilities

  • Provide strategic guidance and support to various departments to achieve high performance.
  • Designing and maintaining clear operational guides to ensure consistency of international operations standards.
  • Identifying, reviewing and resolving any problems in the organisation processes and systems.
  • Working with unit leads, to learn departmental needs and goals. Delivering reports to unit leads and management teams to provide insight into the overall operational efficiency of the organization.
  • Performing a risk evaluation: Evaluating the company’s previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements
  • Establishing the level of risk the company are willing to take
  • Preparing risk management and insurance budgets
  • Risk reporting tailored to the relevant audience. (Educating the board of directors about the most significant risks to the business; ensuring business heads understand the risks that might affect their departments; ensuring individuals understand their own accountability for individual risks)
  • Ensuring that all operational and compliance policies and procedures conform to local country regulations and organisational policies and standards.
  • Facilitates communication and flow of information between and among countries with leadership, and other business units of the organisation.
  • Supporting with contracting and client relationship management activities, where applicable.
  • Support the Managing Director to oversee strategic business planning and initiatives from development through successful execution in collaboration with regional and country level teams ensuring a connected rhythm of strategy, planning, and review processes followed by all business units and countries.

Key Qualifications

  • Bachelor’s Degree in Finance, Administration, Project and Programme Management, Operations or Social Sciences.
  • At least 7 – 10 years’ experience in administration and/operational management, logistics, administration, management of operational systems, and project management.
  • Understanding and experience of a regional office administration systems and processes.
  • Manage multiple projects simultaneously while meeting deadlines.
  • Strong organisational and ICT skills and attention to detail.
  • Strong (written and oral) communication and interpersonal skills.
  • Ability to work independently and in a team environment.
  • Intercultural sensitivity, excellent communication skills, and the ability to work with a wide range of stakeholders.
  • Excellent analytical and problem-solving skills.
  • Very good networking and representation skills, proactive and entrepreneurial attitude
  • Willingness to travel within Africa and internationally (on occasion).
  • Certification in Lean, Six Sigma, or other process improvement methodology (an advantage)
  • Excellent command of English. Knowledge of a second language (e.g. French) would be an advantage.

Salary: Commensurate with experience

How to apply

Interested candidates that meet the above qualifications should send their cover letter, CVs and salary expectation to:


Subject: Regional Operations & Risk Coordinator

Deadline for submission: 31 March 2023

Note: Only shortlisted candidates will be contacted.

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