Resettlement Communications Officer – Kenya









END DATE: 14TH SEPTEMBER 2023 (Renewable contract subject to availability of funds and performance)



HIAS seeks to recruit a Resettlement Communications Officer who will handle communication at the country level on behalf of the resettlement department, respond to communications from clients, partners, embassies and high commissions as well as develop content related to resettlement activities, and maintain all HIAS Kenya Resettlement Communication channels.


  • Receive and disseminate to respective case officers all client queries relating to resettlement case status physically, telephonically and through HIAS Resettlement shared mailbox.
  • Organize and prepare for physical outreaches on HIAS Resettlement and its activities to target populations.
  • Track analytics and create reports detailing client and partner communications as well as successes, challenges, lessons learned and recommendations.
  • Prepare weekly briefs on client and partner communications to present to HIAS Resettlement staff.
  • Work with Communication and resettlement team members to conceptualize and implement communication strategies, campaigns and other initiatives related to resettlement.
  • Provide technical guidance to HIAS Kenya Resettlement staff in developing Information Education and Communication (IEC) materials.
  • Monitor and respond to feedback from clients, partners, embassies, high commissions, HIAS staff and the public about HIAS Resettlement on traditional and digital channels.
  • Participate in the ongoing development of HIAS Kenya’s communications strategy and training of staff in communications best practices relating to resettlement.
  • Advise HIAS Resettlement staff on communication strategy and best practices.
  • Formulate and maintain up-to-date HIAS resettlement communications policies and guidelines.
  • Performs other tasks as assigned.


  • University Degree in Law, International Studies and/or related studies.
  • Minimum of 2-3years’ professional experience in working in refugee related context or in an NGO related context. Refugee Resettlement experience is preferred.
  • Understanding of communications, external relations, and advocacy best practices.
  • Avid reader with a keen eye on laws, Policies and issues affecting Persons of Concern at the National and Global level in the Resettlement context.
  • Strong oral and written communication skills as well as analytical skills.
  • Superior time management skills and the ability to juggle multiple projects simultaneously.
  • Excellent computer skills (MS Word, Excel and PowerPoint essential).
  • Ability to work well independently and with a team.
  • Ability to communicate effectively with clients, partners, staff and the public.
  • Ability to work under pressure.
  • Knowledge of Accountability to Affected Populations.
  • Knowledge of PSEA.


This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.


We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a Human Resources staff person.

Step 3: Interview with the hiring manager.

Step 4: Interview with a panel of HIAS employees.

Step 5: Reference check.

Step 6: Offer and background check.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.


Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.


HIAS stands for a world in which refugees find welcome, safety and opportunity.


Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.


Welcome • Acogimiento • Hospitalité • הכנסתאורחים (Hachnasat Orchim)

We Welcome the Stranger

Justice • Justicia • Justice • צדק (Tzedek)

We Pursue Justice

Empathy • Empatía • Empathie • חסד (Chesed)

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • חברותא (Chevruta)

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • אומץ (Ometz)

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • רוח (Ruach)

We Adapt and Thrive, Continuously Demonstrating our Resilience.


HIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.


HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

How to apply

Please submit a cover letter and resume through the link quoting the position title: Resettlement Communications Officer on the subject.Indicate your salary expectation as well.

Deadline for applications: 9th March 2023

Applications submitted after the deadline will not be considered.

Important: Only shortlisted candidates will be contacted.

HRTK is an equal opportunity employer, does not charge candidates for recruitment and dissociates itself from any entity defrauding candidates.**

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