Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict.
Purpose of Internship
The internship will provide an opportunity for professional training through support to the team based on the activities:
- Respond to user requests for service, troubleshoot problems, and help develop solutions;
- Support with troubleshooting PC hardware components, desktop operating system software, and application software;
- Work with the accredited service centers in repairs to equipment and arrange for other servicing needs;
- Identify and report system issues to vendors, monitor and test resolution issues sent to vendors;
- Monitor antivirus software and updates, report computers infected with spyware, adware and/or viruses;
- Monitor backup systems and procedures to ensure data security;
- Maintain a log of service requests, solutions and other responses;
- Assist in maintaining inventory records and documentation for equipment;
- Participate in user training for basic hardware and software used within Mercy Corps environment;
- Provide backup technical support for the network, including router, firewall, and wireless access points;
- Maintain open communication and positive working relationship with staff;
- Perform other duties/projects as assigned.
Learning Objectives
After this internship, the intern will:
- Gain hands-on experience in a wide range of IT functions including but not limited to IT support, IT Systems administration, networking and solutions design and development
- Gain experience in working in a multicultural environment with diverse activities
- Gain experience in working in an international humanitarian organization
Deliverables
- Ability to attend to basic user support queries with minimal supervision;
- Demonstration of participation in applications development and implementation;
- Ability to create technical and end-user documentation;
- Ability to monitor endpoints and ensure they are compliant with Mercy Corps set minimum requirements;
- Ability to generate reports on fault summary, trend analysis reports, weekly, and identify a possible trend.
Knowledge and Experience
- Recent graduate in Computer Science, Information Technology, or Management Information Systems major;
- An understanding of computer networking, cabling, and network file and print services;
- Ability to define problems, collect data, establish facts, and draw valid conclusions;
- Strong verbal and written communication skills;
- Excellent analytical and problem-solving skills;
- Ability to work well in teams;
- Strong work ethic and attention to detail;
- Ability to develop, maintain, and promote strong internal and external relationships
- Familiarity with Microsoft O365 suites is a strong added advantage;
- Familiarity with Java, JavaScript, Python, SQL, or PHP is a strong added advantage
