IT Support Intern at Mercy Corps March, 2023

Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict.

Purpose of Internship

The internship will provide an opportunity for professional training through support to the team based on the activities:

  • Respond to user requests for service, troubleshoot problems, and help develop solutions;
  • Support with troubleshooting PC hardware components, desktop operating system software, and application software;
  • Work with the accredited service centers in repairs to equipment and arrange for other servicing needs;
  • Identify and report system issues to vendors, monitor and test resolution issues sent to vendors;
  • Monitor antivirus software and updates, report computers infected with spyware, adware and/or viruses;
  • Monitor backup systems and procedures to ensure data security;
  • Maintain a log of service requests, solutions and other responses;
  • Assist in maintaining inventory records and documentation for equipment;
  • Participate in user training for basic hardware and software used within Mercy Corps environment;
  • Provide backup technical support for the network, including router, firewall, and wireless access points;
  • Maintain open communication and positive working relationship with staff;
  • Perform other duties/projects as assigned.

Learning Objectives

After this internship, the intern will:

  • Gain hands-on experience in a wide range of IT functions including but not limited to IT support, IT Systems administration, networking and solutions design and development
  • Gain experience in working in a multicultural environment with diverse activities
  • Gain experience in working in an international humanitarian organization


  • Ability to attend to basic user support queries with minimal supervision;
  • Demonstration of participation in applications development and implementation;
  • Ability to create technical and end-user documentation;
  • Ability to monitor endpoints and ensure they are compliant with Mercy Corps set minimum requirements;
  • Ability to generate reports on fault summary, trend analysis reports, weekly, and identify a possible trend.

Knowledge and Experience

  • Recent graduate in Computer Science, Information Technology, or Management Information Systems major;
  • An understanding of computer networking, cabling, and network file and print services;
  • Ability to define problems, collect data, establish facts, and draw valid conclusions;
  • Strong verbal and written communication skills;
  • Excellent analytical and problem-solving skills;
  • Ability to work well in teams;
  • Strong work ethic and attention to detail;
  • Ability to develop, maintain, and promote strong internal and external relationships
  • Familiarity with Microsoft O365 suites is a strong added advantage;
  • Familiarity with Java, JavaScript, Python, SQL, or PHP is a strong added advantage

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