Front Office Supervisor at Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.We invite you to submit your application and join our vibrant team as the Front Office Supervisor at the Fairmont Mount Kenya Safari Club.

What's in it for you:

Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
Working with a hotel rich in history and known for exemplary services while growing your career
Employee Benefits Card offering discounted rates in Accor Worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

You will be the first point of contact for the front office team and guests, you will be tasked to make memorable experiences for the guests
Maintain current and correct posting of all guest charges
Be knowledgeable regarding all guestrooms and suites
Complete each Front Desk procedure accurately and consistently
Be familiar with daily events, times and locations within the hotel
Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
Anticipates guests' needs and takes them into consideration
Updates dashboard charts for revenue, occupancy rates, average room rate, activity forecasts and headcount planning
Collaborate with other departments to ensure proper planning

Your experience and skills include:

Diploma in Hotel Management, University Degree preferable
Previous experience in Front Office supervisory role preferably in a luxurious property
Guest service skills, good communication skills, and memorization skills.
Computer knowledge and system proficiency in packages
Good written and spoken German and English. French an advantage
Sales and motivation skills, negotiation skills
Knowledge of MS Office and Opera Cloud an advantage
Enjoy training and developing your team
Strong guest and service orientation
Ability to work in a team and good leadership skills

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