Front Office Manager at Summit Recruitment and search

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.Key Requirements:

Increase and maintain a branch client retention of above 55%
Review and analyze all client data to improve and increase client satisfaction and sales
Study and report client trends to improve market reach
Achieve daily and monthly set sales targets

Trend Analytics:

In Trend Analytics, you will collect, organize, and interpret client data through primary and secondary sources to maximize client satisfaction and
Ensure all client data is accurate and up to
Review and analyse all client data including treatment trends, client


In Marketing, you will support the company’s marketing department by collecting Social media content through client interactions and feedback/testimonial sharing
You will liaise with the Branch Manager to carry out internal research to understand team product and treatment

Leadership of Front Office Team:

Lead and manage all front office trainings including
Have knowledge of booking system, all customer service processes and ensure these are fully understood, implemented, and maximized by the
Observe client journey (360-degree cycle) through front office, therapists and hairdressers and flag any gaps or

Client Relationship Management:

Have knowledge of all services and products available and guide clients on best options for best
Understand the 360-degree client experience at the Spa and ensure this is known, understood and implemented by
Observe the sales team to identify gaps in relations to client feedback and work closely with the Branch manager to ensure consistency in client experiences and service standards and quality through relevant


Share daily  reports  with  daily  activities,  achievements,  suggestions,  issues  and
Report to management any issues arising from client interactions and feedback shared including any complaints, suggestions or recommendations made by the
Include client feedback directed at specific trends e popularity of a particular service.


Experience in managing operations and contractors is highly preferred
Experience managing/leading and coordinating a team of more than 20 people
Bachelor’s degree from a reputable institution
Knowledge of scheduling software systems is highly desirable
Solution-oriented and a great team-player
Hands-on and proactive with a thirst for tangible results
Professional and cordial personality is highly preferred

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