Customer Satisfaction Associate at Flexi-Personnel

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support.

What makes us a unique Recruitment and Outsourcing Agency in Kenya, and the whole of Africa, is our systematic approach and listening to our clients’ recruitment and payroll needs. We’ve offered and will continue offering appropriate solutions to our clients. We only forward candidates within the client’s specification. As a Recruitment firm, integrity and value are key elements of our Recruitment, Staff Outsourcing, Payroll Management, and HR Consultancy services.

We deliver to our promise to our clients within a 3-day deadline. This is enhanced by our dedicated team of recruitment, screening, and management experts.Job Qualifications

A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system – speed and accuracy are important
Ability to thrive in a multitasking environment and can adjust priorities on the fly.
Ability to respond promptly and prioritize workload effectively based on the needs of customers.
Keen attention to detail and effective time management skills
Eager to learn, adapt and collaborate at all levels.
Outstanding work ethics (reliable, motivated, professional, and ability to work under minimum supervision)
Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.
Ability to escalate issues through the appropriate channels – we thrive on feedback.
Readiness to work in the dating sphere

Job Requirements

K.C.S.E Minimum of a B-
Bachelor’s Degree in a business-related field with a 2nd class honors upper
1.5 and above years of customer service experience with call center experience as an added advantage.
An exceptional level of computer literacy especially in MS office.
Advanced fluency in English both written and verbal – Knowledge of foreign languages will be an added advantage.
Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am.

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