The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Assists in recruiting, interviewing, hiring, training and evaluating staff members
Continually strive to develop the employees including Outlet Managers in all areas of managerial and professional development
Assist in conduct conflict resolution and corrective actions and coaching of staff
Manages and monitors product quality and guest satisfaction in all outlets
Ensure all equipment is kept clean and in excellent condition through personal inspection and by following the hotel’s preventative maintenance programs
Investigates and resolves guest complaints in a timely manner
Present an enchanting, professional and attractive image to further the overall theme of the property
Assist in budgeting process and P&L reports
Assist Food & Beverage Manager in achieving the departmental goals, revenue targets and controlling the departmental expenditure
Support sponsorship and partners in promotions of special events and product marketing
Moves to all outlets to visually monitor and take corrective action to ensure food quality and service standards are met Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications
Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet
Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting
Be a brand advocate by providing guests with accurate information regarding our venues, menus, pricing and future events.
Build and promote teamwork through proactive interaction
Fully understand and comply with all regulations that pertain to health, safety and labor requirements
Documents inventory forecast usage and monitors supply so that outlets are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service.
Your experience and skills include:
Previous experience in a similar role is required
Degree in Hospitality Management or related field
Service focused personality is essential and a passion for everything food and beverage
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