QSSK-QSS-CSA-Customer Service Attendant at Q-Sourcing Servtec Group

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.DUTIES & RESPONSIBILITIES:

Budget and Forecasting

Assist with monitoring allocated budgets to ensure compliance and highlight possible issues
Provide inputs on the preparation of budget when necessary and provide inputs on cost reduction measures
Partner with relevant function heads, by providing them with analysis and advice in the planning process with regards to budgeting, strategic plans and periodic forecasts for their respective departments

Financial Control

Ensure that financial aspects of relevant contracts are adhered to and that contracts are renewed in a timely manner
Ensure reconciliation of accounts is conducted periodically and reviewed as required
Track revenue recognition and ensure revenue is allocated correctly, taking corrective action where inconsistencies arise
Review and provide inputs on the monthly depreciation schedule and reconciliation statements
Review the creation/deletion/revision of new vendor accounts after necessary approvals
Provide inputs for the development of relevant processes for reporting, benchmarks and policies for the organization and provide recommendations when required
Review all financial transactions, processes, records, and books of accounts ensuring they are in compliance with International Financial Reporting Standards
Ensure accurate and proper inter-company, bank, suppliers, advances/prepayment reconciliations are conducted and that the necessary actions are taken accordingly to maintain accuracy and safeguard the company’s assets


Support the process of reviewing Capex assumptions for the appraisal of new projects and budgets, by assisting with the development of feasibility studies and providing necessary analysis
Support the control process by staying informed on the progress of relevant Capex investments approved projects / budgets and carry out a detailed analysis, giving feedback to concerned stakeholders about possible budget risks
Support the value creation process by analyzing existing fixed assets details for productivity and identifying patterns applicable in new projects to maximize value creation to be recommended to concerned stakeholders
Support the identification process of improvement areas for different stages of an investment process to identify potential for cash flow savings / synergies and create optimized investment process and assist with the implementation phase
Support the relevant functions by providing necessary analysis and detail of the organization Capex investment and expense process


Develop relevant reports following the set standards and procedures
Provide inputs to business units that includes related analysis against agreed KPIs
Examine all financial reports and data closely to check for discrepancies

Human Capital Responsibilities

Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
Develop and implement on the job-training for the team
Provide inputs for the development of annual manpower plan
Ensure the implementation of our client’s Retail corporate policies and relevant procedures


Bachelor of Finance, Business Administration or Commerce
MBA in the same field advantage
CPA or CMA is preferred
5+ years in a similar position
2+ years in retail business is preferred
Strong analytical and technical skills
Project management
Strong communicator and presentation skills

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