Human Resources Specialist _People Services at The Coca-Cola Company March, 2023

The Coca-Cola Company, which is headquartered in Atlanta, Georgia, is an American multinational beverage corporation, and manufacturer, retailer, and marketer of nonalcoholic beverage concentrates and syrups.

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Human Resources Specialist _People Services

Key Duties & Responsibilities    

  • Principle accountabilities on Employee Relations and Industrial Relations and  People Services
  • Custodian and implementer of industrial relations policies and procedures.
  • Ensure timely updating and sign-off of the HR Policy portal.
  • Provide guidance on grievance and dispute resolutions.
  • Compile, monitor, update and manage litigation, disciplinary and services databases.
  • Support and monitor ER projects and strategy across the business to ensure that they meet desired objectives.
  • Manage Employee Relations help desk to ensure employee satisfaction across the business.
  • Implement all industrial relations related practices, policies, procedures and strategies with the goal of promoting a positive culture and high employee performance.
  • Listen to and address employee concerns in liaison with business partners, resolve employee issues and handle complaints to protect the interests of all parties involved and encourage a supportive atmosphere in the workplace.

Resolve first line operational and administrative HR queries by:

  • Resolving queries relating to benefits, services and policies.
  • Providing guidance to line management on HR activities such as processing and capturing of administration relating to appointments, terminations, long service awards and performance management.
  • Provides line management with the necessary administrative support to ensure that the relevant procedures are followed.
  • Ensuring that all queries are completed timeously and accurately according to service level agreements.
  • Tracking all queries received and closed within 24 working hours where request rely on a third party, continuous feedback must be provided to the customer until the call is resolved
  • Provides HR administrative support, assisting with SAP HRIS functional queries including transactional, navigation and problem solving so that a professional and efficient HR Service can be provided to customers that adequately supports all the disciplines relating to HR Services.
  • Maintains pensioner database, ensuring regular auditing of information and issuing of vouchers per accurate records.
  • Capturing of HRIS data and maintenance of records, ensuring employee relations, recruitment and other human resources information can be effectively administered and reported on.
  • Conducts annual biographical audit to ensure employee data is current and accurate.
  • Completes general HR administration
  • Manages all telephonic queries and call received and if necessary re-routed with a little inconvenience to customer as possible.
  • Manage HR 3rd party suppliers and setting regular meetings to review progress
  • Timely processing of PR and PO’s
  • Timely management and loading of airtime to the relevant staff.

Review and monitor administrative HR data by:

  • Monitoring of relevant HR information systems data in order to ensure data integrity of all employee information for ease of reporting.
  • Monitoring the accuracy of all employee record status reports.
  • Ensuring that all administrative activities meet the standards of the customer as well as all relevant company policies and procedures.
  • Ensuring accurate recordkeeping, maintenance and updating per company procedure.
  • Ensuring access to records are controlled appropriately in line with country and company legislation and policies.
  • Meet functional/regional delivery needs as it pertains to employee relations, statutory/regulatory requirements by consulting with HRBP’s, specialist and others as required.
  • Ensuring data integrity of relevant HR information system at local level.
  • Ensuring updating of HR administrative policies and procedures for the organization as well as standardization of HR templates used during the employee life cycle.
  • Coordination of all Human Resources events for the function.

Skills, Experience & Education    

  • Minimum of 3 years of experience in a vibrant employee and industrial relations environment, preferably in a multinational organization.
  • Experience in administering and managing people services.
  • Knowledge of Labor or Employment law and its practical application.
  • Demonstrable capacity to lead and advice on HRM and change management initiatives.


  • Bachelor’s degree in HR, Psychology, Business, Social Sciences or related field from a recognized university.
  • Postgraduate Higher Diploma in Human Resource.
  • Membership in IHRM.

Method of Application

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