Human Resources Specialist _People Services at The Coca-Cola Company March, 2023

Key Duties & Responsibilities    

• Principle accountabilities on Employee Relations and Industrial Relations and  People Services
• Custodian and implementer of industrial relations policies and procedures.
• Ensure timely updating and sign-off of the HR Policy portal.
• Provide guidance on grievance and dispute resolutions.
• Compile, monitor, update and manage litigation, disciplinary and services databases.
• Support and monitor ER projects and strategy across the business to ensure that they meet desired objectives.
• Manage Employee Relations help desk to ensure employee satisfaction across the business.
• Implement all industrial relations related practices, policies, procedures and strategies with the goal of promoting a positive culture and high employee performance.
• Listen to and address employee concerns in liaison with business partners, resolve employee issues and handle complaints to protect the interests of all parties involved and encourage a supportive atmosphere in the workplace.

Resolve first line operational and administrative HR queries by:

• Resolving queries relating to benefits, services and policies.
• Providing guidance to line management on HR activities such as processing and capturing of administration relating to appointments, terminations, long service awards and performance management.
• Provides line management with the necessary administrative support to ensure that the relevant procedures are followed.
• Ensuring that all queries are completed timeously and accurately according to service level agreements.
• Tracking all queries received and closed within 24 working hours where request rely on a third party, continuous feedback must be provided to the customer until the call is resolved
• Provides HR administrative support, assisting with SAP HRIS functional queries including transactional, navigation and problem solving so that a professional and efficient HR Service can be provided to customers that adequately supports all the disciplines relating to HR Services.
• Maintains pensioner database, ensuring regular auditing of information and issuing of vouchers per accurate records.
• Capturing of HRIS data and maintenance of records, ensuring employee relations, recruitment and other human resources information can be effectively administered and reported on.
• Conducts annual biographical audit to ensure employee data is current and accurate.
• Completes general HR administration
• Manages all telephonic queries and call received and if necessary re-routed with a little inconvenience to customer as possible.
• Manage HR 3rd party suppliers and setting regular meetings to review progress
• Timely processing of PR and PO’s
• Timely management and loading of airtime to the relevant staff.

Review and monitor administrative HR data by:

• Monitoring of relevant HR information systems data in order to ensure data integrity of all employee information for ease of reporting.
• Monitoring the accuracy of all employee record status reports.
• Ensuring that all administrative activities meet the standards of the customer as well as all relevant company policies and procedures.
• Ensuring accurate recordkeeping, maintenance and updating per company procedure.
• Ensuring access to records are controlled appropriately in line with country and company legislation and policies.
• Meet functional/regional delivery needs as it pertains to employee relations, statutory/regulatory requirements by consulting with HRBP’s, specialist and others as required.
• Ensuring data integrity of relevant HR information system at local level.
• Ensuring updating of HR administrative policies and procedures for the organization as well as standardization of HR templates used during the employee life cycle.
• Coordination of all Human Resources events for the function.

Skills, Experience & Education    
Experience

• Minimum of 3 years of experience in a vibrant employee and industrial relations environment, preferably in a multinational organization.
• Experience in administering and managing people services.
• Knowledge of Labor or Employment law and its practical application.
• Demonstrable capacity to lead and advice on HRM and change management initiatives.

Qualifications

• Bachelor’s degree in HR, Psychology, Business, Social Sciences or related field from a recognized university.
• Postgraduate Higher Diploma in Human Resource.
• Membership in IHRM.