Human Resources and Administration Manager – Kenya

Organization Profile

RefuSHE protects, nurtures, educates, and empowers young refugee women and girls in East Africa through a unique holistic model that provides protection, shelter, education, case management, counseling, childcare, vocational training, and legal support. RefuSHE’s holistic programming meets the imminent needs of unaccompanied, separated, and orphaned refugee girls, young women, and their children.

Founded in 2008, RefuSHE is a registered non-governmental organization with headquarters in Nairobi, Kenya and a 501(c)3 charitable organization with offices in Chicago, USA. It is the first and only organization dedicated to refugee girls in East Africa. Over the past fifteen years, RefuSHE has grown to become a leading institution and global thought-leader in the field of refugee protection.

Position Title: Human Resources and Administration Manager

Department: Human Resources and Administration

Supervisor: Chief Executive Officer

Position Summary

We are currently seeking an experienced Human Resources (HR) professional to join our HR and Administration team. In this role, you will lead the routine HR functions of RefuSHE Kenya, including talent management, payroll administration, occupational health and safety, and enforcing organizational HR policies and practices. You will also manage administration services, including line management of two members of the administrative staff team.

Key Responsibilities

Under the supervision of the Chief Executive Officer, the Human Resources and Administration Manager will undertake the following functions:

1. Manage the recruitment and selection process for job vacancies to ensure attraction of competent talent.

2. Manage the induction program for new staff with heads of department and program managers.

3. Assist the CEO to develop and coordinate staff training and team building activities and processes.

4. Manage compensation and benefits provided to staff and administer the monthly payroll in liaison with the Finance Department, ensuring that salary payments and statutory deductions are processed on time.

5. Keep proper records of all staff contracts and renewal dates, and liaise with the CEO to advise staff in advance of renewals and non-renewals.

6. Keep track of staff objective setting, performance appraisals, and leave balances, and ensure that supervisors manage these processes within agreed deadlines.

7. Maintain staff personnel files, both physical and online, whilst maintaining confidentiality.

8. Ensure organizational compliance with all relevant licenses such as food handling, public health, fire clearance, and OSHA certificates.

9. Act as a focal person for the staff medical, GPA, and pension schemes.

10. Review HR and administration systems, policies and procedures and make suggestions for improvements.

11. Handle staff grievances, disputes, and disciplinary cases in accordance with Kenyan employment laws and organizational policies.

12. Review final dues and payments for exiting staff to ensure accuracy and compliance with labour laws.

13. Support the general well-being of staff by promoting and implementing health and wellness activities to help avoid burnout, including events run by the organization’s medical insurance provider.

14. Serve as a link between supervisors and staff by handling queries and providing pragmatic and consistent guidance on performance and other issues.

15. Monitor the organizational enquiries email address and refer issues to the relevant senior managers.

16. Perform any other lawful duties that may be assigned to you by your supervisor.

Personal attributes

· Coaching, mentoring and leadership experience.

· People oriented and results driven.

· Active listening, negotiation, and presentation skills.

· Ability to develop effective interpersonal relationships at all levels of the organization.

· A high degree of attention to detail alongside a passion for data.

· Excellent planning and organizational skills.

· Critical thinking and problem-solving skills.

· Ability to multitask, work under pressure and meet strict deadlines.

· Ability to remain flexible in a dynamic environment and work well in a team.



· A Bachelor’s Degree in Human Resource Management.

· Professional Qualification(s) in Human Resource Management.

· A Member in good standing of the Kenya Institute of Human Resource Management (IHRM).

· A minimum of 8 years’ experience working in a HR role, of which at least 3 years in a senior management position.

· Excellent command of English and Kiswahili.

· Confident user of MS Office software.

· In-depth knowledge of Kenyan employment law and HR best practices.


· A Master’s Degree in Human Resource Management.

· Prior experience working in a nonprofit setting.

· Knowledge of safeguarding and other child protection issues

How to apply

Send your CV and a cover letter indicating your current/last and expected remuneration to, citing the position title “HR & Admin Manager” in the email subject line, by close of business on 20th February 2023.

We appreciate all applications received, however, please note that only shortlisted candidates will be contacted.

Consent: By applying for this position, I hereby consent for RefuSHE to collect, process, and store my personal data in accordance with the privacy policy. I understand I may withdraw my consent at any time by contacting the email address provided in this job advert to withdraw my application.

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