Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.Responsibilities:
Drive Operational Excellence.
Ensure compliance across all departments within the branch.
Ensure all areas of the Spa facilities are functioning properly; machines, equipment,
taking into account wear and tear, water and power consumption.
Manage external parties such as contractors (plumbers, security company, guarding, electricians, etc) city council and public health officers.
Check and supervise all rooms to ensure facility and equipment status is always in top notch condition and functional.
Maintain required OSH standards and requirements for all equipment and within the facility.
Team coordination and management including HR issues;
Liaise with HR to oversee all new employee onboarding process, ensure thorough orientation and training schedules
Ensure the company policies and procedures are known, understood, and followed by all employees.
Manage, update, and coordinate all staff work schedules including leave planning, sick offs, and off days. This includes housekeeping, therapists, hairdressers, baristas, compound teams.
Organize and coordinate team training sessions for external, internal, and interbranch sessions.
Ensure correct standards are upheld by the entire Branch team.
Manage employee performance
Organise onboarding of new employees, review existing employees and training plans, ensure all staff correctly dressed.
Liaise with the HR to design a development plan for employees and its monitoring and documentation.
Liaise with Front Office Manager;
Ensure the FOM is always updated of the team changes to ensure proper and convenient planning for the team calendars.
Coordinate with the FOM where renovation, maintenance or repair works are ongoing for better client/booking management.
Liaise with the FOM to ensure team product and role knowledge through training and reviews.
Report any observations on Clientele or staff to management
Qualifications:
Experience in managing operations and contractors is highly preferred
Experience managing/leading and coordinating a team of more than 20 people
Bachelor’s degree from a reputable institution
Knowledge of scheduling software systems is highly desirable
Solution-oriented and a great team-player
Hands-on and proactive with a thirst for tangible results
Professional and cordial personality is highly preferred
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