As one of the largest insurers and financial services companies in East Africa, we have decades of experience in helping discerning individuals protect and create their wealth. But that’s not all. We also keep an eye firmly on the future, using innovation to craft financial products and services that we know you need in today’s constantly changing world. By trusting us with your wealth, you can shape a secure financial landscape for yourself and get the financial freedom you really deserve.Job Summary: The Assistant Manager, Corporate Relationships is responsible for maintaining and developing client business relationships that will maximize long-term revenue opportunities while strengthening client loyalty
Key Responsibilities
Deliver trademark service for the entire Pensions and Group Risk customer portfolio working with the various internal and external stakeholders (customers, agents, brokers) to accurately position the ICEA LION brand image, its products and espouse its values as expressed in the service charter and service level agreements.
Contribute to top-line targets through delivery of cross-sell and up-sell targets.
Actively participate in the refresh and drive the delivery of the customer value proposition, constantly championing the customer and ensuring any challenges to exemplary service are identified and addressed.
Develop working relationships with key account owners and managers to ensure business retention and renewal while gathering market intelligence that allows ICEA LION Life offer a compelling and competitive customer value proposition.
Implement a sound customer engagement and retention strategy that ensures customer satisfaction and that realizes the set upsell and cross-sell goals
Apply an effective differentiated service supported by a 360-degree view of the customer, data driven customer segmentation strategy and accurate customer data
Receive and resolve customer feedback and complaints and properly document them while drawing clear initiatives to ensure non-recurrence of negative feedback and complaints
Create cordial intra and inter-departmental working relationships that allow for seamless exceptional customer experience
Research on, identify and champion opportunities that would transform customer experience through product, service, technology or strategy
Develop regular and exception reports that support accountability, decision-making and inform strategy formulation
Requirements
Bachelors’ degree in a business related field
Diploma in Customer Services Management/Insurance Professional qualification – IIK Diploma/LOMA/ACII
At least 6 years’ experience in a business development/customer service/Client Relationship management role preferably in the financial services industry.
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