Applications Support Analyst at Summit Recruitment and search

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.Key Requirements:

Manage incident resolution time within the SLA target
Take on end-to-end service ownership and manage all involved parties toward an SLA-compliant delivery
Responsible to ensure technical service level compliance for services operated by Product Operations or by 3rd parties on behalf of the service owner
Responsible for managing incidents, including workarounds and changes implementation, and executing service requests, including on-call duties
Identify and implement best practices and process improvements with 3rd parties delivering application operation services
Responsible for the communication of major incidents and ensuring the delivery of the reports to senior stakeholders
Strong ability to manage in a dynamic high-growth environment
Strong ability to act cost-consciously considering the financial impact of one’s actions.


Must have a relevant degree in IT
Must be ITIL certified.
3 to 5 years of experience in IT service provisioning
IT/ Application Operating background and experience in managing complex technology based on ITIL best practice processes
Experience and background in a complex business environment and working in multicultural teams with a strong focus on supplier management
Ability to understand mobile services and Linux operating systems
Financial Services Experience
Fluent in English

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